Teesside Hospice plays a huge and vital community role for the people of Teesside. The Hospice has been around for decades and plays a pivotal role for service users as well as family and friends. The predominate service is end of life care and this is mainly paid for via donations and fundraising.
The organisation were keen to explore what role digital could play for them and DigitalCity were able to offer support to devise an action plan to improve efficiency, covering four key areas of the business:
Income generation – How can the Hospice generate new income generation activities using digital technologies and move existing income streams online?
Connection with end of life/education – How can digital technologies increase the ability and extent by which service users can connect with a variety of support methods and range of information, particularly around end of life care, in a safe and personalised way?
Wellbeing – How can Hospice staff use digital to move wellbeing support beyond a straightforward zoom call and explore avenues for greater depth and meaning? How can tech help the Hospice deliver vital education and wellbeing support to service users and their families?
Clinicians’ efficiency – Clinicians struggle with understanding how tech can help them perform more efficiently whilst communicating in a way which is distinctly human. How can they be supported to explore and understand the huge variety of digital options available?
After reviewing these areas the resulting action plan enabled the organisation to plan next steps, share data within their services and improve efficiency.
Working with VONNE, DigitalCity offers bespoke digital development support to other VCSE organisations in the Tees Valley. If you want to explore how digital can support your income generation, understand user journey, or streamline your data please get in touch with David Dixon, Digitalisation for Growth Manager at firstname.lastname@example.org